At Norbites, Your Satisfaction is Our Priority
We understand that sometimes things don't go as planned. That's why we have a straightforward and fair refund policy to ensure your shopping experience with us is worry-free and enjoyable.
Refund Eligibility
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Damaged Products:
If you receive a product that is broken or damaged, you are eligible for a refund or replacement. We ask that the shipping cost for returning the damaged product be covered by you, the customer. This approach helps us maintain our commitment to offering high-quality products at competitive prices. -
Documenting the Damage:
To process your refund or replacement, we require clear documentation of the damage. Please send us photographs of the damaged product within 48 hours of receiving your order. This documentation is crucial for us to understand the issue and improve our services. -
Replacement with Next Order:
As an alternative to a direct refund, we offer the option to include a replacement of the damaged product with your next order. This option is both environmentally friendly and cost-effective. -
Reliance on UPS:
We partner with UPS Express for their reliable and efficient delivery services. In cases where the issue is related to shipping and handling, we will coordinate with UPS to resolve the matter effectively.
Processing Your Refund
Once your refund request and documentation are received, we will promptly process your refund. Please allow 5-10 business days for the refund to be reflected in your original method of payment.
How to Request a Refund
To initiate a refund or replacement, please contact our customer support team at support@norbites.com with your order number, details of the issue, and the required photographic evidence.
Our Commitment
At Norbites, we are committed to ensuring that each package sent from us arrives in perfect condition and meets your expectations. Our refund policy is part of this commitment, assuring you of our dedication to quality and customer satisfaction.
Not eligble for Refund
If shipments are returned due to local customs rejections of shipment, or due to reciepients lack of payment of duties or taxes.
Items damaged due to heat or cold will not be refunded, as temperatures in recipient countries are the recipients responsibility to take into account when ordering.
Thank you for choosing Norbites – Where Norwegian Delights Meet Exceptional Service.