Dear Customers,
In regions with high temperatures, it's crucial to be aware of the potential risks when ordering temperature-sensitive products. Items such as chocolate, brown cheese, cheese in a tube, mayonnaise, and other soft products can be particularly vulnerable to heat during transit. To ensure the best possible experience with your orders, please consider the following recommendations:
Shipping with Cold Elements
For products like soft cheese and other sensitive items, we typically include a cold element in the shipment to help protect them. However, as we do not always know the specific climate of your region, we recommend that you include a note during the order process if you would like a cold element to be included with your shipment. This will help us better accommodate your needs.
Temperature Recommendations
We strongly recommend avoiding the purchase of temperature-sensitive products if you reside in an area where temperatures exceed 22°C (71°F). Most of our products are designed to be stored between 18-22°C (64-71°F). Norbites cannot be held responsible for products that melt or are otherwise damaged due to exposure to temperatures outside this range. The risk is assumed by the customer when placing an order.
Handling Temperature-Sensitive Products
If you choose to purchase products that typically require refrigeration—such as brown cheese, mayonnaise, or cheese in a tube—please ensure these items are fully cooled before consumption and stored in a refrigerator immediately upon receipt.
Package Security
Please ensure that packages are not left outside unattended. We do not replace packages that are stolen or damaged due to being left in unsupervised areas exposed to heat or cold. We strongly recommend keeping a close eye on the tracking of your order and coordinating with the shipping company, UPS, to ensure a timely pickup and prevent the package from being left in unfavorable conditions.
Shipping Recommendations for Hot Regions
If you live in a region subject to high temperatures and your order includes soft products like chocolate, cheeses, or other items sensitive to heat, we highly recommend choosing an Express shipping option. This will reduce the transit time and help protect your products from prolonged exposure to heat.
If you have any concerns about the quality of a product before or after receiving it, or if you have any questions, please place the product in a refrigerator and contact our support team.